topic Re: Payment in Get Support

Payment

Jd17 — Fri, 31 May 2024 15:10:03 GMT

Why was I charged $8 more for month of may?

Re: Payment

computergeek541 — Fri, 31 May 2024 15:18:19 GMT

@Jd17 wrote:
Why was I charged $8 more for month of may?

Recent customers were switch from the old rewards program to the new points system. The points system only awards points after each renewal and to receive an discount, the points need to be manually redeemed.

Re: Payment

Jd17 — Fri, 31 May 2024 15:20:31 GMT

Stupid time to look for new carrier

Re: Payment

BKNS27 — Fri, 31 May 2024 15:22:42 GMT

@Jd17

There was an announcement made that all existing members on the old Legacy Rewards will be switched over to the Points Reward in March.

You should have gotten 5 points for the switch and you will need to collect 15 points to redeem for a $15 credit based on 5% on points if your monthly plan. 10 points for annual loyalty reward and no points for AutoPay.

Re: Payment

BKNS27 — Fri, 31 May 2024 15:27:43 GMT

@Jd17

Yup some members have left because of the switch but PM is the only carrier that offer rewards for credit back onto your account.

Re: Payment

Jd17 — Fri, 31 May 2024 15:30:54 GMT

Stupid that they are able to just charge my credit card more without my consent oh well they just lost a 7 year customer

Re: Payment

Jd17 — Fri, 31 May 2024 15:32:20 GMT

What good is rewards if they can just tack on 8 dollars?

Re: Payment

wyld — Fri, 31 May 2024 15:32:41 GMT

I agree, its stupid that they just suddenly started charging us more, and reduced and took away rewards like autopay and loyalty. I'm going to look into new cell phone carriers as well. I've been with public mobile a long time and I recall a lot of promises on thier part that they just broke

Re: Payment

Phil_Adelphus — Fri, 31 May 2024 16:21:43 GMT

@Jd17 They should just be charging you the original cost of your plan except now it is without your $ rewards. Now you collect points based on your bill and "loyalty" that you can use to deduct from future bills. In many cases the new plans are better than those longer time customers are on so it may be worth looking, for example the $19 plan with 1GB data at 4G speed (only shown in your account when you log in), or the $34 Canada-US plan with 50GB data at 5G speed.

Re: Payment

Rastin — Fri, 31 May 2024 17:03:14 GMT

You gave them your consent the day you signed up. You are now paying the amount that you originally agreed to pay for your plan. Your plan has always been the same amount they just applied a discount to your bill. Now you no longer get the discount.

Re: Payment

computergeek541 — Fri, 31 May 2024 20:28:51 GMT