topic Re: I have not received the SIM card from last Wednesday until today. in Get Support

I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 15:50:36 GMT

I have not received the SIM card from last Wednesday until today. I do not have any tracking number to check the delivery status. I would gladly use your services, but I am still without connection. Can someone tell me when my SIM card will arrive?

Re: I have not received the SIM card from last Wednesday until today.

hTideGnow — Fri, 31 May 2024 15:50:10 GMT

hi @Vita_Zhyliuk

sim card delivery usually need a week but sometime takes up to 3 weeks

i would check with PM support agent and ask them if they shipped , or if they can let you pickup one from Telus /Koodo store if you need it quickly

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 16:22:33 GMT

@hTideGnow thank you for your answer.
Should I wait for the result of the check with PM? or I should write by myself the message using the given link? I can take today from Telus shop the sim. Because I waited 10 days and it's very hard to be without the mobile connection.

Re: I have not received the SIM card from last Wednesday until today.

Yummy — Fri, 31 May 2024 16:25:38 GMT

It usually takes 5-10 business days

Re: I have not received the SIM card from last Wednesday until today.

hTideGnow — Fri, 31 May 2024 16:28:18 GMT

@Vita_Zhyliuk

you should write them and ask

if you don't want to wait for the reply, buy it first and ask for reimbursement

Re: I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 16:38:30 GMT

@hTideGnow Thank you, very much 🙂

Re: I have not received the SIM card from last Wednesday until today.

Meow — Fri, 31 May 2024 16:38:33 GMT

It usually takes 5-10 business days. Some get it way longer or never.

Wait a week or two and then request replacement.

Re: I have not received the SIM card from last Wednesday until today.

BKNS27 — Fri, 31 May 2024 16:47:17 GMT

@Vita_Zhyliuk

While you are waiting for the SIM to arrive. You can use WhatsApp or TextNow app for free calling and texting on wifi.

Re: I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 16:49:09 GMT

Thank you @BKNS27 for your advice, but I don't have all the time wi-fi with me, on the street for example 🙂

Re: I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 16:50:09 GMT

Thank you @Meow . It's already passed 10 days from the 22.05.2024.

Re: I have not received the SIM card from last Wednesday until today.

CatNiskala — Fri, 31 May 2024 17:08:45 GMT

I ordered service on May 16 and have not received my esim

Re: I have not received the SIM card from last Wednesday until today.

Vita_Zhyliuk — Fri, 31 May 2024 17:30:09 GMT

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437