topic Re: Trouble transferring in in Get Support

Trouble transferring in

Kennyg7212 — Fri, 31 May 2024 17:09:13 GMT

I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it

Re: Trouble transferring in

softech — Fri, 31 May 2024 17:12:43 GMT

better to use account number instead of IMEI.

There is a number to call to talk to live support. Provide them the account number and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Trouble transferring in

hTideGnow — Fri, 31 May 2024 17:13:35 GMT

HI @Kennyg7212

call the porting support team and they can explain what was wrong. I think you should get the account number and not IMEI. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Trouble transferring in

Kennyg7212 — Fri, 31 May 2024 17:20:39 GMT

Must be blind. Can’t see an envelope icon.

Re: Trouble transferring in

softech — Fri, 31 May 2024 17:21:53 GMT

@Kennyg7212

use this link for the envelop (inbox)

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(no worry, for some browser, the My Messages (inbox) is inside the Avatar menu)