topic Re: Activation Failed in Get Support

Activation Failed

Coralemon — Fri, 31 May 2024 17:01:05 GMT

Got an error message that says "Subscription not activated". It asked me to contact a customer support agent, but couldn't log in from the app to generate a ticket. Tried to access an agent through the website, but it says no agents are available, even though it's during business hours. Now I'm stuck and not sure what to do.

Re: Activation Failed

hTideGnow — Fri, 31 May 2024 17:02:39 GMT

HI @Coralemon

people usually cannot do much themselves with this error, you will really need to ask support agent to check. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Failed

TheSterlinger — Fri, 31 May 2024 17:08:26 GMT

@Coralemon please note no live agents here regardless of time. Public Mobile is all online All contacts are through tickets and messages.

You may contact Public Mobile for further assistance since you cannot create a ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437