topic Re: wrong rate plan in Get Support

wrong rate plan

Tootles — Fri, 31 May 2024 15:42:29 GMT

We made a change on rate plan on May 11 to take effect on renewal date end of May but still showing the $25 plan We want the $34 plan which we applied for

Re: wrong rate plan

hTideGnow — Fri, 31 May 2024 15:38:01 GMT

HI @Tootles

what wrong rate plan? can you explain more ?

if you find they charged you more, not take off legacy rewards, autopay discount and friend referral rewards, that is expected. PM moved everyone to the new rewards system, Public Points

Re: wrong rate plan

computergeek541 — Fri, 31 May 2024 15:52:30 GMT

@hTideGnow wrote:
HI @Tootles
what wrong rate plan? can you explain more ?

@hTideFnow

I moved your post here from a second thread about the same topic. Please seee the plan details from the first message post.

Re: wrong rate plan

Tootles — Fri, 31 May 2024 15:55:05 GMT

old plan is $25 we asked for the $34 plan as of renewal end of May old plan gave us unlimited calling texting, new plan is canada US calling with 50G Data at 5G speed

Re: wrong rate plan

Phil_Adelphus — Fri, 31 May 2024 16:15:21 GMT

@Tootles Is today the renewal date? Sometimes the accounts section is glitchy on renewal day. Did PM charge you the $34?

Re: wrong rate plan

Tootles — Fri, 31 May 2024 16:19:08 GMT

We asked on May 11 to change our Plan from $25/Mo to new Plan $34/Mo starting at the end of May when $25/mo Plan renewal came up it looks like we are still on $25/Mo plan we want the $34/mo plan to be active

Re: wrong rate plan

hTideGnow — Fri, 31 May 2024 16:20:33 GMT

HI @Tootles

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: wrong rate plan

Tootles — Fri, 31 May 2024 16:24:50 GMT

today is renewal day it shows $25/Mo Plan not $34/Mo plan

Re: wrong rate plan

Phil_Adelphus — Sat, 01 Jun 2024 10:11:55 GMT

@Tootles If it still shows the old plan today after the browser cache clearing steps then you would need to contact customer service.