topic Re: posted phone # in Get Support

Can't complete subscription

felice — Sat, 20 Jan 2024 00:47:11 GMT

Hi,

I followed all the steps successfully. At the end I was asked to choose a phone number from the list. I chose xxxxxxxxxxxxxxxxx. Then I was asked to confirm my identity by using a code sent to that number. The message says, ''You're logging from an unknow device. To confirm it's you, enter the 6 digit code sent to xxxxxxxxxxxxxx. I assumed that number would be associated with the sim card that I received from PM and that inserted in the phone. But I never received any code on that phone. When I dial that number using another phone it rings but not on the phone with the new sim card.. Please help me sort this out. Thanks.

Félice

Re: Can't complete subscription

fixin — Fri, 19 Jan 2024 23:58:38 GMT

@felice - Please remove your phone number since this is a Public Forum where anyone can see it.

Did you resend code? You can also try out by clicking "Didn't Get The Code" and selecting "Send as Email." If you don't have that menu option because you just signed up (Which may happen to people who just sign up with Public Mobile to just only have the SMS Option). Ask an agent for help getting access to your account.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Can't complete subscription

Handy1 — Fri, 19 Jan 2024 23:58:02 GMT

@felice Do you see option “ didn’t get code “ tap it it may give you option to send code to email instead . If still no luck please submit ticket with support to help you gain access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't complete subscription

abtest — Sat, 20 Jan 2024 00:00:07 GMT

@felice- You should edit you post to remove your phone number. Since this is a public forum, anyone can grab it and send you junk & call.

Re: Can't complete subscription

computergeek541 — Sat, 20 Jan 2024 00:48:55 GMT

@Handy1 wrote:
@felice Do you see option “ didn’t get code “ tap it it may give you option to send code to email instead . If still no luck please submit ticket with support to help you gain access to your account
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

For the first time logging in after a new account is set up, the code can only be sent to the phone number. There won't be any option to send it by e-mail, or at least not as of the last time I check on this.

Re: Can't complete subscription

felice — Sat, 20 Jan 2024 13:24:18 GMT

thaks

Re: posted phone #

hTideGnow — Sat, 20 Jan 2024 18:40:24 GMT

hi @felice oracle already helped and removed the phone number