topic Re: Customer service? in Get Support

New subscriber deal

Atmd — Sat, 03 Feb 2024 15:11:05 GMT

There is a $24 deal right now for new subscribers. I'd love to upgrade my plan to this. Is there anyway I can do so even though I'm a current subscriber? I've been with Public for almost 5 years now and don't want to leave, but so want a bigger plan.

Re: New subscriber deal

BKNS27 — Sat, 03 Feb 2024 15:15:51 GMT

@Atmd

A few existing members claim that they contact a CS_Agent to upgrade the plan for them but no guarantee. DM at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber deal

HALIMACS — Sat, 03 Feb 2024 15:19:42 GMT

If the plan designates "for new activations only", then regrettably existing customers cannot, @Atmd

You can pursue your request with the customer support agents, if you wish, and maybe an empathetic one might move you to it on an IMMEDIATE basis request.

However don't expect them to.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: New subscriber deal

Atmd — Sat, 03 Feb 2024 15:17:41 GMT

Thanks so much! Will give it a try 🙂

Re: New subscriber deal

Atmd — Sat, 03 Feb 2024 15:18:03 GMT

Thanks!

Re: New subscriber deal

hTideGnow — Sat, 03 Feb 2024 15:18:08 GMT

hi @Atmd

The plan is for new activations only.

But you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: New subscriber deal

HALIMACS — Sat, 03 Feb 2024 15:18:51 GMT

Good luck @Atmd !!!

If they don't, there's always this plan, which if you take the 90-day version is pretty good data allotment for $34/month.

Subscription Details | Public Mobile

Re: Customer service?

hTideGnow — Sat, 03 Feb 2024 15:21:14 GMT

Hi @Atmd sorry no support line with PM. everything through tickets, but support are real person.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and share your question here as well and Community will try to help

Re: New subscriber deal

NaomiCallaghan — Sat, 04 May 2024 03:04:50 GMT

I tried to get this as an existing customer and I was denied...

Re: New subscriber deal

avrogonzo — Thu, 02 Jan 2025 20:33:18 GMT

I have also sent in a ticket requesting a better deal that is offered for newbies $34 - 75GB Can/US/Mex a few days ago...

PM customer service rep Walter just responded back and asked for my cell number so he could help resolve this request to my satisfaction.....so it appears he may allow me to get the better deal....will let you know the result.