Esim problems

Neil11 — Sun, 03 Mar 2024 16:09:12 GMT

Esim not compatible says to got support to get refund. However can't login for support.

Re: Esim problems

hTideGnow — Sun, 03 Mar 2024 16:20:36 GMT

what phone do you have? the message might actually a false negative. I might be just the esim wasn't setup properly on the phone. Can you check the sim manager on the phone , check if a Public Mobile esim is there.

But if it really not there, you can work with agent to switch to a physical sim if you like, or ask for refund

please submit a ticket with CS Agent here using Chatbot.. Just click on the Orange bubble on the lower right to start. Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: the new $34 with 50 G can-usa

hTideGnow — Sun, 03 Mar 2024 18:51:49 GMT

HI @Neil11

no it is not. It is in fact for everyone now, including existing customers

topic Re: the new $34 with 50 G can-usa in Get Support

Esim problems

Re: Esim problems

Re: the new $34 with 50 G can-usa