topic 2 Step Verification in Get Support

2 Step Verification

CKAL — Thu, 30 May 2024 20:33:03 GMT

I lost my sim and how can I do my 2 step verfication now

Re: 2 Step Verification

computergeek541 — Thu, 30 May 2024 20:34:24 GMT

When logging in, using the didn't get code/resend code button reveals an option to send the code to e-mail.

Re: 2 Step Verification

softech — Thu, 30 May 2024 20:34:42 GMT

@CKAL

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If that does not work, please open ticket by private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there