topic Re: The app won’t work on my phone. My account information seems to have disappeared online. in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209031#M835388 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/428304">@LM51</a>&nbsp; Are you sure &nbsp;your account is still active? &nbsp;If you went too long without a payment, or ported your number to another provider, your account will be closed.</P> Thu, 30 May 2024 17:56:16 GMT Phil_Adelphus 2024-05-30T17:56:16Z The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209015#M835376 <P>Where is all my account information ? I have been a tthis for an hour trying to &nbsp;Dan add on and I can’t see anything familiar. Bout ready to quit publicmobile. Terrible mess and all advertising&nbsp;</P><P>on the home page with no information for users.&nbsp;<BR /><BR /></P> Thu, 30 May 2024 20:48:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209015#M835376 LM51 2024-05-30T20:48:31Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209016#M835377 <P>Did you ever created your PM on line account?<BR />Using computer and browser?<BR />Do you still have service?</P><P>If yes, You should use your email and password to log in. I doubt account disappeared just like that.</P><P>If using an app same thing: email+pass</P> Thu, 30 May 2024 17:39:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209016#M835377 Meow 2024-05-30T17:39:19Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209024#M835382 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/428304">@LM51</a>&nbsp; &nbsp;You don't have to use the app except for activation, so try again with a web browser.</P> Thu, 30 May 2024 17:49:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209024#M835382 Phil_Adelphus 2024-05-30T17:49:36Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209026#M835384 <P>What kind of phone do you have that the app doesn't work on? Also you can add a payment by calling 611</P> Thu, 30 May 2024 17:51:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209026#M835384 Rastin 2024-05-30T17:51:27Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209027#M835385 <P>I keep trying but my information does not show up anywhere. All I see is the home page and no info. I don’t even know if I’m signed in??</P> Thu, 30 May 2024 17:52:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209027#M835385 LM51 2024-05-30T17:52:50Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209031#M835388 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/428304">@LM51</a>&nbsp; Are you sure &nbsp;your account is still active? &nbsp;If you went too long without a payment, or ported your number to another provider, your account will be closed.</P> Thu, 30 May 2024 17:56:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1209031#M835388 Phil_Adelphus 2024-05-30T17:56:16Z Re: The app won’t work on my phone. My account information seems to have disappeared online. https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1213293#M838278 <P>I somehow got two email addresses and two accounts. I remember adding a different email address when I joined Community. So I was logging into an account that has no information and is not synced to my other account. I found all my account information now. Thanks for your help. LM51</P> Fri, 07 Jun 2024 19:08:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/The-app-won-t-work-on-my-phone-My-account-information-seems-to/m-p/1213293#M838278 LM51 2024-06-07T19:08:26Z