topic Re: Subscription in Get Support

Subscription

Gluck — Thu, 30 May 2024 17:03:44 GMT

I receive "Subscription Not Activated" when trying to complete subsciption.

Re: Subscription

BKNS27 — Thu, 30 May 2024 20:16:48 GMT

@Gluck

Did you try the activation on the PM app?

You can only activate your SIM on the app.

Re: Subscription

Meow — Thu, 30 May 2024 17:24:28 GMT

Final activation steps are through PM app.
Did you do that?

Re: Subscription

2023Sarlye — Thu, 30 May 2024 19:57:02 GMT

It happened to me before when I changed my subscription. If you get an error that your credit card payment, etc is not set, don't touch it and just changed your subscription to be updated in the next cycle.

Log off and clear your cache and sign in again and your new subscription is set for next cycle.

The website was really clunky when I use the app, I used my laptop to make the changes.

Hope this helps! 😀