topic Re: Did not get any rewards/points for loyalty in Get Support

Did not get any rewards/points for loyalty

cjcc823 — Fri, 17 May 2024 00:15:14 GMT

I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).

From what I understand, I was supposed to get Public Points from all those years of being with Public Mobile. Now, I only have 5 points? This is ridiculous! Can someone please point me to the right direction? I should be getting at least 40 points (4 years x 10 points per year) plus all my referrals (2 referrals).

Re: Did not get any rewards/points for loyalty

softech — Thu, 16 May 2024 14:48:04 GMT

@cjcc823

the loyalty discount is gone from the new Public Points. Instead, you will get a 10 anniversary points on your anniversary date

for friend referrals, your referrals are still there, just that it is not showing like before

After moving to Public Points, the referrals will no longer be showing in a list like before. There is no way on the Rewards portal to confirm how many you currently have and who are they anymore.
Instead, you can only tell how many referrals you have when PM deposits the referrals points into your Rewards account after your renewal (within 48 hours).

PM is aware the demand to see the full list like before when subscribers were on the legacy system and they are working on a solution. But there is no ETA at the moment.

Re: Did not get any rewards/points for loyalty

Meow — Thu, 16 May 2024 14:55:35 GMT

No more monetary rewards! Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

5 points is welcome gift from PM. You will see more when you pay your bill and anniversary. And if you participate here you might earn few more.

Re: Did not get any rewards/points for loyalty

HALIMACS — Thu, 16 May 2024 15:39:45 GMT

@cjcc823

To be clear, Public Mobile removed the transition bonus one to two days before their announcement making it mandatory that everyone would be moved to public points.

They did this knowing that they would upset every single customer on the old loyalty rewards, yet they did it anyway.

And so, we all know where public mobiles priorities stand regarding valuing their customers.

Re: Did not get any rewards/points for loyalty

cjcc823 — Thu, 16 May 2024 15:58:19 GMT

I understand that the old rewards program is gone. But what I don't understand is that they did not honour the original system. If I've been with them for 4 years, I think I deserve 40 points at the top. Giving me 5 points to begin with is absurd. That means the 4 years of loyalty I gave Public Mobile is down the drain.

I'll be filing a CCTS complaint. The way that Telus and other ISPs manage their loyal customers is beyond me. And quite frankly, this is irresponsible.

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Fri, 21 Jun 2024 17:31:43 GMT

I have the same issue, I was getting $8 off every month and now gone.

Re: Did not get any rewards/points for loyalty

HALIMACS — Thu, 16 May 2024 22:06:10 GMT

It's business @cjcc823

They've likely done their 'studies' and 'impact assessments' and determined the losses are more than captured by the gains they'll get by not doling out as much in rewards.

So... calling it 'irresponsible' is subjective, however I agree it's a kick in the @$$ for sure and aimed at their most loyal customers.

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Thu, 16 May 2024 22:13:30 GMT

send a CTSS complaint. I have.

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Thu, 16 May 2024 22:15:02 GMT

they have escalated my complaint to senior supervisor, says can take 48 hours to respond ..

Re: Did not get any rewards/points for loyalty

HALIMACS — Fri, 17 May 2024 00:39:38 GMT

Best of luck, @ShaunLockwood

Re: Did not get any rewards/points for loyalty

hTideGnow — Fri, 17 May 2024 00:41:15 GMT

HI @ShaunLockwood

none of those complaint got any good result. Check the main thread, even the 2 or 3 very vocal members stop posting, you can tell nothing good came out of it

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Fri, 17 May 2024 01:04:54 GMT

ya i will be switching companies once i use up all the free data ive accumulated over the 5 years. Not a way to run a business

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Fri, 21 Jun 2024 17:30:09 GMT

Exactly. Not a way to run a business. Before they were good

Re: Did not get any rewards/points for loyalty

VMF38 — Wed, 22 May 2024 15:59:05 GMT

Where do you file a CCTS complaint? I'd like to give them my input as well into this awful new system of theirs!

Re: Did not get any rewards/points for loyalty

hTideGnow — Wed, 22 May 2024 16:06:06 GMT

HI @VMF38

I don't think it is useful. None of those submitted came back with good news

Re: Did not get any rewards/points for loyalty

Genevievedeziel — Fri, 24 May 2024 16:14:43 GMT

They sent me an email in April, offering me 15 Public points if I'd go back to them, witch I did on the 30th of April. And they gave me only 5 points. I have send a message and waiting for the answer. This is NOT a good to catch loyal consumers, I'd say it's a scam and I am NOT happy.

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Fri, 24 May 2024 21:37:31 GMT

https://www.ccts-cprst.ca/for-consumers/complaints/

Re: Did not get any rewards/points for loyalty

ShaunLockwood — Fri, 24 May 2024 21:38:15 GMT

wow thats horrible, file complaint here : https://www.ccts-cprst.ca/for-consumers/complaints/

Re: Did not get any rewards/points for loyalty

majid3612 — Thu, 30 May 2024 16:38:12 GMT

Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????

Re: Did not get any rewards/points for loyalty

computergeek541 — Thu, 30 May 2024 16:39:22 GMT

@majid3612 wrote:
Any luck in getting back to the old reward program? I lost $5 bonus in my bill this month!!! What else did I get????

Sorry, but the old rewards program no longer exists.