topic Re: Cannot purchase a plan with credit card in Get Support

Cannot purchase a plan with credit card

Enigmaing — Thu, 30 May 2024 16:03:51 GMT

I tried this since yesterday with multiple cards, even my friend's credit card, it looks like the system just doesn't recognize the payment at all. Then I moved to the APP on my phone and tried it, but it did not work as well with an error said it cannot verified my credit card

I tried to reach the support but seems like no one is online at all times, what should I do with this case?

Re: Cannot purchase a plan with credit card

Sansan — Thu, 30 May 2024 16:13:00 GMT

@Enigmaing yes sorry, this had been on and off for sometime now.

Try to go back to the app and clear the cache, uninstall the app and install again.

Please ensure that your postal code on the credit card matches what you are putting in today.

All support is through tickets, no live support.

If this doesn't work, you can purchase a Vanilla Prepaid MasterCard from the store and use to start.

Unfortunately, I have also seen issues with these so no guarantees that will work either.

Re: Cannot purchase a plan with credit card

Enigmaing — Thu, 30 May 2024 16:16:58 GMT

Okay I would try it

Re: Cannot purchase a plan with credit card

Meow — Thu, 30 May 2024 17:25:43 GMT

Some customers reported location permission has to be granted so try that too beside clearing cache and delete all app data.

Re: Cannot purchase a plan with credit card

Enigmaing — Thu, 30 May 2024 17:54:38 GMT

sorry looks like that did not work as well

Re: Cannot purchase a plan with credit card

Sansan — Thu, 30 May 2024 18:13:31 GMT

@Enigmaing weird that you continue to have issues. There is an announcement just today from Public Mobile that they have updated the app to make it more user friendly 😌.

Can you check the app to see if maybe you need to update it? Maybe that might help. Good to the app store find the public mobile app and check for updates.

Re: Cannot purchase a plan with credit card

2023Sarlye — Thu, 30 May 2024 20:01:26 GMT

If you are an existing customer with Auto Top Up set up with your existin credit card, then it should work. Don't try to go out and add another credit card.

Clear the cache and start again. I use my laptop as the app was clunky when I tried just 2 hours ago.

Re: Cannot purchase a plan with credit card

Enigmaing — Mon, 03 Jun 2024 15:08:27 GMT

I tried again today with your solution here and it looks like I still cannot pay for the card...

Re: Cannot purchase a plan with credit card

hTideGnow — Mon, 03 Jun 2024 15:12:19 GMT

HI @Enigmaing

can you try again using the Public Mobile app?

and turn on Location permission on the app before you test

Re: Cannot purchase a plan with credit card

Enigmaing — Mon, 03 Jun 2024 15:38:43 GMT

Yeah I am on the newest version now

Re: Cannot purchase a plan with credit card

Enigmaing — Mon, 03 Jun 2024 15:39:56 GMT

Yes I did, I cleared out all the cache and gave all the permission to the app, but it still shows neither credit card verification failed or bill address do not match, which I checked multiple times they are the same

Re: Cannot purchase a plan with credit card

Sansan — Mon, 03 Jun 2024 15:57:35 GMT

@Enigmaing Sorry, really don't know what else to tell you.

This has been months now. PM is aware, obviously not in a great rush to fix.