topic Re: Double charge in Get Support

Double charge

cliffordruns — Thu, 16 May 2024 18:51:25 GMT

Hi,

I was charged $38.42 twice this month for service, please refund one payment.

I had to pay the second time becuase my service was abruptly cut off saying that I hadn't paid when the charge was pending on my credit card.

Michael

Re: Double charge

cliffordruns — Thu, 16 May 2024 18:53:21 GMT

Charges occured on May 13 and May 14. Not sure why service was cut off since I'm set up for auto pay each month and nothing had changed...

Re: Double charge

Phil_Adelphus — Thu, 16 May 2024 19:19:17 GMT

@cliffordruns For account issues you need to contact customer service, open a ticket at the chat icon bottom right of this page.

Re: Double charge

cliffordruns — Wed, 29 May 2024 13:10:36 GMT

I submitted a ticket, and have a reference number, but I haven't heard anything since.

My credit card has been charged twice, but my payment history on PM only shows one payment.

Where do I see if there has been any progress on my ticket? This is frustrating, my next payment is due soon and this still hasn't been taken care of.

Re: Double charge

Phil_Adelphus — Wed, 29 May 2024 13:36:54 GMT

@cliffordruns Customer service seems a bit inconsistent at the moment, some are getting replies very quickly others not so much. Your phone has not been working for the past two weeks? Maybe try again with customer service, if no luck with the chat bot send them a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to keep checking your community inbox, envelope icon top right or tap your avatar to the right of the bell icon if there's no envelope

Re: Double charge

cliffordruns — Thu, 30 May 2024 15:18:57 GMT

Submitted yet another message. What do you mean by customer service seems to be inconsistent? Do you work for Public Mobile? I'm not quite sure how this "community" chat works.

Re: Double charge

computergeek541 — Thu, 30 May 2024 15:22:29 GMT

@cliffordruns wrote:
Submitted yet another message. What do you mean by customer service seems to be inconsistent? Do you work for Public Mobile? I'm not quite sure how this "community" chat works.

Nobody particiapating in this message thread works for Public Mobile. The chatbot is an automated service, but it provides the ability toi contact customer service.

Re: Double charge

Phil_Adelphus — Thu, 30 May 2024 16:33:39 GMT

@cliffordruns In this community we are all customers like you as @computergeek541 said. We can help with advice on many things but cannot see or do anything with your account, that's the sort of situation where we direct customers to Public Mobile customer support agents, who usually do not participate here.

Re: Double charge

Lulu123456 — Tue, 04 Jun 2024 18:39:34 GMT

I'm literally having the same issue currently. They cut off my services despite having paid.

Re: Double charge

cliffordruns — Wed, 05 Jun 2024 17:54:16 GMT

Wow, what is going on with that? Is this company a scam? Were you able to get a refund? Noone is responding to my tickets.