billing amount change

BarbaraWilliams — Thu, 30 May 2024 16:17:50 GMT

The automatic top-up on my account went from $8 to $15. Why is this? I made no changes to my account, which I have had for several years. Thank you

Re: billing amount change

softech — Thu, 30 May 2024 13:49:40 GMT

@BarbaraWilliams

you might have missed the announcement back in Match about the rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: billing amount change

BKNS27 — Thu, 30 May 2024 13:52:25 GMT

@BarbaraWilliams

As of May, all existing members are switched to the Points Rewards. You should have got notice of the change with 5 points added into your account.

Now you need to collect 15 points to redeem for $15. Points are based on 5% in points of your monthly plan.

No more $2 for AutoPay.

Re: billing amount change

computergeek541 — Thu, 30 May 2024 14:26:09 GMT

unnecessary repetition

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