topic Re: Service is not working in Get Support

Service is not working

Xiaodongsabrina — Wed, 29 May 2024 21:22:28 GMT

I subscribed in May 19 for $34 US CANADA plan, so far I have no service at all

Re: Service is not working

Phil_Adelphus — Wed, 29 May 2024 21:28:39 GMT

@Xiaodongsabrina Do you mean you have no service in the USA or do you have no service in Canada, or both? If you're in the USA you need to be connecting to either AT&T or T-Mobile (not Verizon) and set the phone to 4G/LTE and have data roaming turned on More details would help, like where you are and does anything work at all?

Re: Service is not working

Xiaodongsabrina — Wed, 29 May 2024 21:35:30 GMT

I am in BC now

Re: Service is not working

Phil_Adelphus — Wed, 29 May 2024 22:04:24 GMT

@Xiaodongsabrina We're only customers like you here and can't see your account and would need more information (not personal) to be able to help. Are you a new customer or an existing customer that changed plans? Do you have a Public Mobile sim card or esim? If you prefer you can contact Public Mobile customer service by submitting a ticket at the chat icon bottom right of this page.

Re: Service is not working

hTideGnow — Wed, 29 May 2024 22:13:25 GMT

HI @Xiaodongsabrina

where BC? rural area or city?

try to reboot the phone first, the manually choose Public Mobile from network connection (don't use automatic)

change the network to 4G or LTE and try