topic Re: New user cannot receive calls in Get Support

New user cannot receive calls

nicole181 — Wed, 29 May 2024 15:02:22 GMT

Hi, posting on behalf of a referral. They just switched to public yesterday afternoon and can make calls but when people call them it goes straight to voicemail

Re: New user cannot receive calls

hTideGnow — Wed, 29 May 2024 15:03:41 GMT

hi @nicole181

you friend ported the number into PM?

Did he get a text from the old carrier, did he reply YES?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: New user cannot receive calls

nicole181 — Wed, 29 May 2024 16:07:46 GMT

My mistake, he's unable to call out as well so he can't call the number

Re: New user cannot receive calls

hTideGnow — Wed, 29 May 2024 16:12:07 GMT

HI @nicole181

if he cannot call out too, it will be account setup problem

Support can help. best to message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437