topic Re: New subscriber cannot use phone in Get Support

New subscriber cannot use phone

PatnGary57 — Wed, 29 May 2024 15:55:02 GMT

I recently switched to public mobile and now I cannot call anyone in my area (705). My phone has a 416 area code

Re: New subscriber cannot use phone

hTideGnow — Wed, 29 May 2024 15:56:03 GMT

HI @PatnGary57

try calling with a 1 in front of it

Re: New subscriber cannot use phone

PatnGary57 — Wed, 29 May 2024 15:57:16 GMT

I do put a 1

Re: New subscriber cannot use phone

hTideGnow — Wed, 29 May 2024 15:58:03 GMT

HI @PatnGary57

also try calling without the 1 then. (yes, it is confusing)

and can you call other area codes? like 905?

Re: New subscriber cannot use phone

eddieO — Wed, 29 May 2024 16:04:09 GMT

Hey @PatnGary57, are you able to receive calls, send and receive SMS text messages? These would be basic steps for confirming your service is working.

You will probably need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)