topic Removing Credit Card from Account in Get Support

Removing Credit Card from Account

Gonzo2 — Wed, 29 May 2024 14:55:01 GMT

Since there is no longer a financial perk to auto-pay, I am considering removing my credit card from my account and managing my payments via voucher topups, but I have since discovered that you don't seem to be able to do so! You can only replace it with another one. Why? In this day and age of credit card fraud, it's a valid risk that someone with only one credit card could be in the situation of having to take it down because it was compromised.

Re: Removing Credit Card from Account

Handy1 — Wed, 29 May 2024 14:56:22 GMT

@Gonzo2 Only support can remove the credit card info on your account for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Removing Credit Card from Account

hTideGnow — Wed, 29 May 2024 14:57:04 GMT

@Gonzo2

yes, you can do that. All you need to do is to open ticket with PM support and ask them to remove the card

but remember, if you manage the renewal yourself, PM is on 30 days cycle, not monthly

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Removing Credit Card from Account

Yummy — Wed, 29 May 2024 15:09:41 GMT

You will have to open a ticket so agent can remove your card from the file

Re: Removing Credit Card from Account

computergeek541 — Wed, 29 May 2024 15:19:15 GMT

Re: Removing Credit Card from Account

Phil_Adelphus — Wed, 29 May 2024 15:25:35 GMT

@Gonzo2 In the meantime you can toggle "subscribed" off in your account so that your card won't be charged going forward (or shouldn't be!).