topic Re: US Addon in Get Support

US Addon

Lu1969 — Wed, 29 May 2024 11:06:05 GMT

US Addon data not working for my samsung flip 4 as well as my wife's iPhone 12. I have the 15 day addon and tried both manual and auto connect to the carriers.

Re: US Addon

Phil_Adelphus — Wed, 29 May 2024 11:17:44 GMT

@Lu1969 Do you have data roaming turned on? I don't know the flip 4 but is the iPhone set at 5G? If it is drop it to 4G/LTE. You've tried both AT&T and T-Mobile and neither works? You have the $30 add on and not the $15 which doesn't include data? Or do you have a US data only add on?

Edited to add, looks like the Flip 4 does have 5G? If so then make sure it is trying to connect at 4G/LTE especially on AT&T since 5G doesn't work for PM roaming on that carrier.

Re: US Addon

Lu1969 — Wed, 29 May 2024 11:31:41 GMT

The flip 4 does have 5g. I have the $30 addon. I receive texts sparingly. trying to manually connect 4g but can't seem to figure out how

Re: US Addon

Phil_Adelphus — Wed, 29 May 2024 11:46:52 GMT

@Lu1969 On the iPhone it is Settings - Cellular - Cellular Data Options - Voice and Data - LTE. Should be something similar in the Flip. Also try T-Mobile since 5G usually works on that carrier.