topic Reward in Get Support

Reward

Gigi2023 — Wed, 29 May 2024 02:49:58 GMT

Why I didn’t get my reward this month as usual? I am a Public Mobile client more than 5 years and I didn’t change my subscription this month

Re: Reward

fixin1 — Wed, 29 May 2024 02:52:17 GMT

@Gigi2023 - Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

Up to $5 loyalty credits
$2 Autopay

You will now get with Public points:

5% back on your plan that you spent on.
10 points annually as a thank you for loyalty
5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

Community give back rewards
Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

All Add-ons for $5 less
$15 bill credit for 15 points
And other offers that come and go.

Re: Reward

Sansan — Wed, 29 May 2024 03:22:18 GMT

@Gigi2023 yea no more rewards 😒. You have to pay plan price in full each month moving forward.

They will give you back 5% of your payment amount and you have to manually sign into your account to redeem bill credits once you have the minimum required.