topic Re: Outgoing call drops in Get Support

Outgoing call drops

Eister — Tue, 28 May 2024 22:54:00 GMT

I only have one bar showing, which occasionally goes up 2 bars, then quickly reverts back to 1 bar …don’t know if that has anything to do with it, but my phone just recently dropped 2 calls in the middle of a conversation.

Re: Outgoing call drops

Chalupa_Batman — Tue, 28 May 2024 22:59:57 GMT

Hey @Eister

It's been happening a lot for everyone. Happened to me yesterday on the phone for work. My boss thought I hung up on her. LOL. Trust me, I would have LOVED to do it intentionally but eh...

Best you can do is reach out to PM and tell them about the dropped calls and signal lost. Get them to reset your network on their end.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Outgoing call drops

funpig1 — Wed, 29 May 2024 00:04:45 GMT

We live on the edge of a Dead zone. Dropped calls are starting to happen to us more than usual.

Re: Outgoing call drops

Dunkman — Wed, 29 May 2024 01:29:05 GMT

@Eister

As for the call dropping issue, several customers have experience this problem. It might be a Telus network issue since Koodo customers also are complaining online.

You can try the following fixes:

Manually select the phone network to 4G/LTE instead of Auto.

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If that does not work, you may want to submit at ticket for CSA help. Sometimes CSA can refresh your account on the backend and calling works better.

Re: Outgoing call drops

softech — Wed, 29 May 2024 01:49:59 GMT

@funpig1

curious, where is the dead zone??

Re: Outgoing call drops

RavingRaven — Wed, 29 May 2024 04:43:33 GMT

@Eister

It could just be a poor network connection. Try toggling airplane mode on/off to get a brand new connection to the network.