topic Re: App will not open up link to anything under the accounts tab in Get Support

App will not open up link to anything under the accounts tab

Kimoakdale — Tue, 28 May 2024 18:41:14 GMT

I need to purchase a new sim or even transfer an ease him but when I try to select these items in the app they will not open and it tells me that there's an error

Re: App will not open up link to anything under the accounts tab

hTideGnow — Tue, 28 May 2024 18:39:50 GMT

hi@Kimoakdale

it happens sometimes to me too

try to uninstall the app and reinstall and hope that helps

Re: App will not open up link to anything under the accounts tab

Phil_Adelphus — Tue, 28 May 2024 18:51:51 GMT

@Kimoakdale Just wondering, why do you need a new sim? If you have a new phone you can just take the physical sim out of the old one and put it in the new one.

Re: App will not open up link to anything under the accounts tab

Kimoakdale — Tue, 28 May 2024 21:28:28 GMT

Because it's an esim not a physical Sim and I know how to transfer it to the phone but the app from public mobile will not open any of the links as in if I push or touch purchase sim it tells me there's an error if I touch change sim there's an error

Re: App will not open up link to anything under the accounts tab

Kimoakdale — Tue, 28 May 2024 21:28:46 GMT

I've already done that

Re: App will not open up link to anything under the accounts tab

Kimoakdale — Tue, 28 May 2024 21:29:32 GMT

The problem is with the app

Re: App will not open up link to anything under the accounts tab

softech — Tue, 28 May 2024 21:32:48 GMT

@Kimoakdale

I have trouble accessing the Purchase Sim card page on the app too. If you need to buy esimz you have no other choice, but I think support can help and send you the eSIM QR code.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there