topic Zoomer port failed in Get Support

Zoomer port failed

Canuckrider — Tue, 28 May 2024 20:04:05 GMT

As others have mentioned, the zoomer port failed using imei , I’m stuck in limbo. I wish I had read other messages that said to use the account number with two leading zeros first. How do I restart the port process now? Tried chat but no one actually picks up. Thanks

Re: Zoomer port failed

softech — Tue, 28 May 2024 20:05:04 GMT

@Canuckrider

There is a number to call to talk to live support. You can provide them the account number and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Zoomer port failed

hTideGnow — Tue, 28 May 2024 20:07:23 GMT

HI @Canuckrider

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Zoomer port failed

Canuckrider — Tue, 28 May 2024 20:32:02 GMT

I called public mobile support and they altered the request to include the account number this time, but then I called zoomer and they told me they don’t see this new request so I’m still stuck. Can I go into my account on PM and change my number to something else, then restart the port again? I cannot restart the port right now as it says my PM number is my ported number . But nothing is working

Re: Zoomer port failed

softech — Tue, 28 May 2024 20:35:38 GMT

@Canuckrider call back the same porting team and ask for status update. They can send the porting request again

Re: Zoomer port failed

Canuckrider — Tue, 28 May 2024 20:42:12 GMT

Just called again and it looks like the request is pushed thru now so I should be good to go! Cheers all and public mobile support has been great.