topic Recent bill in Get Support

Recent bill

bushy46 — Tue, 28 May 2024 16:37:30 GMT

Why is my bill more this month? Why are you not e-mailing me or answering my question?

Re: Recent bill

softech — Tue, 28 May 2024 16:40:01 GMT

you might have missed the announcement back in Match about the rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Recent bill

hTideGnow — Tue, 28 May 2024 16:40:03 GMT

HI @bushy46

you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit

Re: Recent bill

Yummy — Tue, 28 May 2024 16:42:15 GMT

Only customers in this forum.

Your bill went up because there is NO MORE monetary rewards, just points you have to convert to $ when you collect at least 15 of them.

Re: Recent bill

Meow — Tue, 28 May 2024 16:43:49 GMT

Because the is no more monetary rewards.

YOu will get only points you have to convert to $ when you collect at least 15 of them.

Re: Recent bill

Phil_Adelphus — Tue, 28 May 2024 16:59:51 GMT

@bushy46 Unless you are on the $15 plan you might want to look at the newer plans that could reduce your bill, such as if you are on the $25 1GB 3G speed plan, you might like the $19 1GB 4G speed plan that is available to existing members (but not advertised, you need to log in to your account to see it). For some the $34 50GB is also more for less.