topic Re: How to get free sim in Get Support

How to get free sim

canlan54c — Tue, 28 May 2024 15:31:57 GMT

How do i get my free sim card when signing up through the app. After selecting my plan, when I select pick up it takes me to a map to select closest store, then will not go past that screen to complete my transaction. Only offers option to purchase online.Thanks

Re: How to get free sim

hTideGnow — Tue, 28 May 2024 15:35:06 GMT

HI @canlan54c

can you try to pick have it shipped to you and see if the system changes the sim cost back to $0

Re: How to get free sim

canlan54c — Tue, 28 May 2024 15:53:41 GMT

yes I tried that, it's showing no sim charge but will only prompt to ship. when i select pickup it brings me back to select location again and won't go past unless I select buy sim, then it starts the plan selection all over again from the beginning. I have already wasted over an hour on this. very clunky unintutive website.

Re: How to get free sim

canlan54c — Tue, 28 May 2024 16:17:13 GMT

Help please?

Re: How to get free sim

hTideGnow — Tue, 28 May 2024 16:18:32 GMT

HI @canlan54c

so, only shipping to you is free and not pickup from stores

you can ask agent to confirm or see if they will reimburse the cost

please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stuck in a loop during sign up

canlan54c — Tue, 28 May 2024 16:43:46 GMT

Please help; I posting this in joining pm thread and still haven't received a solution that will work. I'm just trying to complete the !?!!! signup! Please don't tell me I have to submit a ticket through the mods, I haven't even completed my signup! Thanks

Origingal post:

Re: Stuck in a loop during sign up

hTideGnow — Tue, 28 May 2024 16:46:54 GMT

HI @canlan54c

we are just customers like you, we can only help so much

Look like to get free sim, pickup is not an option.

you can activate with sim shipped to you. Or you can go ahead and buy one and ask agent to reimburse you. They are very good and they might say yes.

or you can get an answer first by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck in a loop during sign up

canlan54c — Tue, 28 May 2024 17:02:47 GMT

It seems I am not the only person encountering this issue. There should be clear explicit instructions during signup as to the process and whether or not they will reimburse if you choose to pick up...very simple. and would certainly save a lot of confusion, speculation and researching FAQ's and a great deal of needless back and forth....definitely not a good sales pitch to recruit new customers. However, that said, thanks for your response hTideGnow.