topic Phone is Lost in Get Support

Phone is Lost

maherkazi — Tue, 28 May 2024 15:53:25 GMT

I lost my phone and I have Public Mobile as my carrier.

1. I cannot log in to my account to speak to an agent.

2. I need help tracking my phone down because it is certainly not stolen I have just lost it.

Re: Phone is Lost

eddieO — Tue, 28 May 2024 15:59:44 GMT

You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

...and then type: Customer Support Agent

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 (note: you will need to be logged into your Community account for this like to work)

Re: Phone is Lost

maherkazi — Tue, 28 May 2024 16:03:37 GMT

That doesn't work it only asks me to go to Community.

Re: Phone is Lost

Sansan — Tue, 28 May 2024 16:52:25 GMT

@maherkazi click in the second link to send a private message directly.

Re: Phone is Lost

Phil_Adelphus — Tue, 28 May 2024 17:04:16 GMT

@maherkazi If an iPhone have you tried Find My (or if Android there is an equivalent I believe) or tried phoning the phone from another number if it is likely somewhere in the house?

Re: Phone is Lost

maherkazi — Tue, 28 May 2024 18:10:33 GMT

I used FindMy but I kept my internet off, It isn't at home, its in Kensington I think I left it around some shops I guess, I know that it is not stolen because when I ask my friend to ring my phone, it rings until completion and we have done it about 100 times. If it was stolen wouldn't they turn off or at least decline my call?