topic Re: May Payment in Get Support

May Payment

Vinhhanhlu — Tue, 28 May 2024 14:12:55 GMT

Auto pay $ 2 ,Loyalty $3 , Refer to a friend $1 ,there was No credit for this items in May payment , would you please look into this matter for me ,thank you.

Re: May Payment

softech — Tue, 28 May 2024 14:14:12 GMT

@Vinhhanhlu

you might have missed the announcement back in Match about the rewards system change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: May Payment

Dunkman — Tue, 28 May 2024 14:17:33 GMT

@Vinhhanhlu

Which plan are you on presently? With the price "increase" with conversion to points system, existing legacy customers may want to consider to switch to these following plans to save some money:

$19/month for 1 GB LTE

$29/month for 10 GB LTE

$34/month for 50 GB Canada/US LTE

$40/month for 75 GB Canada/US LTE

Some of these plans may be cheaper than some of the grandfathered plans.

For example, it makes sense for any old $25 plan 1GB 3G to switch over to the $19 plan. Basically paying the same without the legacy rewards (ie. autopay and loyalty).

Re: May Payment

Yummy — Tue, 28 May 2024 14:27:45 GMT

No more monetary rewards!

No more loyalty nor autopay monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

Re: May Payment

Vinhhanhlu — Tue, 28 May 2024 16:04:46 GMT

My plan is $15 per month ,before I have $6 dollars off every month , with the new reward system , I got nothing ,correct ?

Re: May Payment

hTideGnow — Tue, 28 May 2024 16:20:01 GMT

HI @Vinhhanhlu

not nothing, you still get points and can convert to points

you will get 5% of $15, 0.75 points per month

you will still get friend referrals in points if you have any

and the big one is the 10 bonus anniversary points on the anniversary date with PM.