topic Re: New can/us plan in Get Support

New can/us plan

Peterr03 — Tue, 28 May 2024 00:56:11 GMT

How do I change my plan to the new one?

Re: New can/us plan

Chalupa_Batman — Tue, 28 May 2024 00:59:44 GMT

Open the Public Mobile app, then scroll down a bit to see Manage Subscription. CLick on it. Then click on change subscription. You will find it there. BEST advice I can give you, do not change it NOW unless you have only 2-3 days left. Change it for Renewal date, that way you don't lose anything you've already paid for.

Re: New can/us plan

Sansan — Tue, 28 May 2024 01:02:07 GMT

@Peterr03 when you sign into your account, click My Account tab, then manage subscription. It will give you available plans you can switch to.

Make sure to click Change on Renewal. This way you finish your current 30 days and the new one will kick in right after as there are no credits provided in between cycles.

Re: New can/us plan

Jsmg — Tue, 28 May 2024 12:42:11 GMT

I will be switching to this plan on June 1. I have an old iPhone SE (2nd gen) will US networks still support this phone? My (limited) understanding is that my phone has 3G (which the US seems to have dismantled) and LTE (but not 4G LTE??? I think my LTE is different and more limited??)

Can anyone please help give me peace of mind or do I have to buy a newer phone?

Re: New can/us plan

Sansan — Tue, 28 May 2024 13:06:50 GMT

@Jsmg you can check pm white list here, it might be outdated. 3G will still work for now, but you might have difficulty with phone calls as you might need to fall back to 2g for calls.

https://www.koodomobile.com/en/help/volte

Re: New can/us plan

Jsmg — Tue, 28 May 2024 13:13:57 GMT

Isn't koodo a Canadian provider? I am looking for info on if my old phone will work in the US. I'm sure I am just misunderstanding your answer.

Re: New can/us plan

Sansan — Tue, 28 May 2024 13:45:57 GMT

@Jsmg yes koodo and Public mobile owed by Telus. They are Canadain companies. Your phone plan with the Canadian company is what you look for to determine whether your phone will operate in the US or not.