topic Re: other in Get Support

esim

willy6 — Tue, 28 May 2024 14:34:27 GMT

how to test if my iphone is compatible to esim

other

willy6 — Tue, 28 May 2024 10:14:36 GMT

I set up my iphone yesterday ...my phone is working but in my settings in cellular no esim is indicated. it asked me to add one but not luck says "unable to activate esim . you can try again or try to contact your carrier for assistance.

thanks

Re: esim

Phil_Adelphus — Tue, 28 May 2024 10:20:57 GMT

@willy6 It should be if it is iPhone XR/XS or newer.

Re: esim

willy6 — Tue, 28 May 2024 10:24:57 GMT

the phone is Iphone 8

thanks for the quick response

Re: other

HALIMACS — Tue, 28 May 2024 10:27:44 GMT

In your sim manager make sure your correct e Sim slot is being used for public mobile services.

The above is presuming you got through to the payment stage and your payment was successfully withdrawn from your credit card.

Re: other

willy6 — Tue, 28 May 2024 10:34:18 GMT

dont understand . where is my sim manamger?

Re: other

Phil_Adelphus — Tue, 28 May 2024 10:58:13 GMT

@HALIMACS According to @willy6 's other thread it's an iPhone 8, so not esim capable. @willy6 will need to get a physical sim instead. Although I'm not sure why the phone is working - perhaps it still has the old provider's sim?

Re: esim

funpig1 — Tue, 28 May 2024 14:54:58 GMT

@willy6 @Phil_Adelphus @HALIMACS

FYI, when I purchased my first ESIM for an international trip, I learned to test for eSIM compatibility by typing *#06# on the phone dial pad. This causes the phone to display a bunch of information about your phone. If a 32-digit "EID" number is displayed, then the phone should be ESIM compatible. YMMV. Good luck.

Re: esim

HALIMACS — Tue, 28 May 2024 15:24:02 GMT

@willy6

It's not esim compatible due to the model.

You can acquire a public mobile physical SIM card at a corporate Telus or Koodo location. It's a good idea to call ahead first to make sure they have them in stock.

https://www.publicmobile.ca/pick-up-SIM