topic Sim Card Order in Get Support

Sim Card Order

SadieP24 — Tue, 28 May 2024 01:12:33 GMT

Hello,

I ordered a public mobile SIM card on Friday May 24th, just wondering if anyone knows how long it will take to arrive in the mail? It says on the public mobile app 2 business days.

Can someone confirm this?

Thanks

Re: Sim Card Order

Rastin — Tue, 28 May 2024 00:29:47 GMT

Can take up to 3 weeks with snail mail. Got mine in about a week. If you need one faster you can get it from Amazon

Re: Sim Card Order

SadieP24 — Tue, 28 May 2024 00:31:52 GMT

Weird it says on the public mobile app, 2 business days. Pretty misleading of public mobile to be advertising 2 business days when others are saying it will arrive up to 3 weeks later.

Re: Sim Card Order

Dunkman — Tue, 28 May 2024 00:37:09 GMT

@SadieP24

It means that Public mobile will ship the physical SIM card within 2 business days. It can take up to 10 business days to arrive. Via Canada post without tracking.

If you live in a major city, it usually arrives quicker than a rural area.

Re: Sim Card Order

BKNS27 — Tue, 28 May 2024 00:37:56 GMT

@SadieP24

I am it indicated 2 business days. Normally it will take 10 business days and up to 3 weeks according by other members.

Re: Sim Card Order

SadieP24 — Tue, 28 May 2024 00:40:39 GMT

Just great. So misleading on the reading I’ve done on the PM website it says “ courier “.

Re: Sim Card Order

Chalupa_Batman — Tue, 28 May 2024 01:01:17 GMT

Hey @SadieP24

It can be up to 3 weeks via Canada Post. If you don't feel like waiting, here are some better options.

Click on the Amazon link here SIM CARD

Or... you can search your local Telus stores for one here....

https://www.publicmobile.ca/en/on/pick-up-SIM

And don't worry about the fee you pay. Just reach out to a CS Agent and they'll credit your account.

Re: Sim Card Order

GabrielAubry — Tue, 28 May 2024 03:23:03 GMT

I got it after 7 days.

Re: Sim Card Order

SadieP24 — Tue, 28 May 2024 03:29:55 GMT

I won’t be waiting, it’s an emergency.

Re: Sim Card Order

softech — Tue, 28 May 2024 03:32:09 GMT

@SadieP24 get one from local Telus or Koodo store instead

and of course if you phone supports, use eSIM which you can setup now

Re: Sim Card Order

SadieP24 — Tue, 28 May 2024 05:43:22 GMT

Do you know where public mobile ships the SIM cards from?

Re: Sim Card Order

BKNS27 — Tue, 28 May 2024 06:44:05 GMT

@SadieP24

I am in the west coast and mine was shipped from Calgary. I think that it is shipped from another location on the east coast but not sure.

Re: Sim Card Order

SadieP24 — Tue, 28 May 2024 06:51:22 GMT

Did you get any type of email from public mobile when it was shipped out to you? If yes, how long did it take for you to receive it?

Re: Sim Card Order

BKNS27 — Tue, 28 May 2024 08:13:44 GMT

@SadieP24

Sorry no email. PM just shipped it out without notification.

Re: Sim Card Order

computergeek541 — Tue, 28 May 2024 14:38:24 GMT

@BKNS27 wrote:
@SadieP24
I am in the west coast and mine was shipped from Calgary. I think that it is shipped from another location on the east coast but not sure.

Some of the SIM cards appear to come from Mississauga, but customers can't really go by the return address on the envelope. A company could put any address as the return address.