topic Re: Problem service and cancelled in Get Support

Problem service and cancelled

Kimmm — Mon, 27 May 2024 23:25:06 GMT

I got my physical SIM card this afternoon. Set it up, all no problem. My first call was dropped 4 times! I am now back with my original provider. I have health issues and no phone service is detrimental to me. How do I get a refund? I can’t sign into my account anymore. It wants me to reactivate, and just cycles back to log in, that won’t work. I don’t want any further billing and I want a refund.

Re: Problem service and cancelled

Chalupa_Batman — Mon, 27 May 2024 23:50:29 GMT

Hello @Kimmm

There are no refunds with Public Mobile as it's all prepaid service. You can send a message to a Customer Service Agent and explain and see what they are willing to do. Can't make any promises.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Problem service and cancelled

Kimmm — Tue, 04 Jun 2024 19:48:44 GMT

Still not resolved. No reply from agent after 2 different private messages, and one ticket. Sad service, no service.