topic Re: Log in runaround keeps me from activating my sim card. in Get Support

Log in runaround keeps me from activating my sim card.

HiGoofy — Tue, 28 May 2024 01:25:37 GMT

Got my sim card and paid for subscription. Can't activate sim card through app: it gives me the runaround. It tells me to log in, but I am logged in. It tells me to "Get support", but it doesn't work. Can anyone please help?

Re: Log in runaround keeps me from activating my sim card.

HiGoofy — Mon, 27 May 2024 23:04:57 GMT

PS: I'm told to "Get support", but that doesn't work either.

Re: Log in runaround keeps me from activating my sim card.

hTideGnow — Mon, 27 May 2024 23:08:14 GMT

HI @HiGoofy

are you using the Public Mobile app? at this stage (after you got the sim card) you need to use the app to complete the activation.

or if you have trouble still, ask support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in runaround keeps me from activating my sim card.

HiGoofy — Mon, 27 May 2024 23:16:05 GMT

Yes, I used the app and completed everything, but it says "Step 6 - Subscription not activated. Something didn't go right while activating your subscription. Click below to contact a customer support agent." So I've done that quite a few times but don't get any help.

Re: Log in runaround keeps me from activating my sim card.

hTideGnow — Mon, 27 May 2024 23:19:53 GMT

hi @HiGoofy

yes, you need support agent to help to complete the setup on the account for you

you can open ticket if you use the link I posted above to message them. Here is the link again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in runaround keeps me from activating my sim card.

PatrickMyChan — Tue, 28 May 2024 19:53:01 GMT

did this get resolved? I'm having the exact same problem.

Re: Log in runaround keeps me from activating my sim card.

HiGoofy — Wed, 29 May 2024 00:49:00 GMT

Not yet. I did message someone at the link that hTideGnow sent and got a response, but am waiting for a solution to the problem.