topic Re: MMS Not working in Get Support

MMS Not working

Chris311 — Mon, 29 Jan 2024 02:58:20 GMT

I got a notification I needed to change my APN settings to continue being able to send MMS messages. I previously had to manually put my APN settings in as I have a Teracube 2e. So I changed the settings leaving any that did not need to be changed the same as before. But since doing this I seem to be unable to send (at least not regularly) nor receive MMS messages. When I try to send I mostly get error messages indicating they were unable to send. I haven't been able to receive any. If anyone could please help I would appreciate it.

Re: MMS Not working

HALIMACS — Mon, 29 Jan 2024 03:04:19 GMT

I presume your data switch is toggled on, @Chris311

Re: MMS Not working

softech — Mon, 01 Apr 2024 00:32:18 GMT

@Chris311

(Here is the background information regarding the text you got)

Not sure if your phone is affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: MMS Not working

sheytoon — Mon, 29 Jan 2024 12:04:38 GMT

Hey @softech, the MNC was always 220. This is the mobile network code for Telus within Canada.

Re: MMS Not working

Chris311 — Mon, 29 Jan 2024 12:38:02 GMT

Yes. I checked that first 😊

Re: MMS Not working

Chris311 — Mon, 29 Jan 2024 12:39:35 GMT

I will try just putting this information in anew. I think because I had old information in some of the inputs had information that wasn't in the new settings. I am at work but will let you know of this is the culprit

Re: MMS Not working

Chris311 — Mon, 29 Jan 2024 15:40:15 GMT

So I just manually added a new access point and stopped using the automatically populated one, and the modified one I made with the old information. Only put the new data into this one and everything works again. Thank you for the help!

Re: MMS Not working

CrackerJacc — Mon, 27 May 2024 21:58:48 GMT

Thought I'd mention that the APN name is case sensitive! Make sure the APN name is all caps like below.

Name: Public Mobile (Can be named anything you want)
APN: SP.MB.COM
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220