topic Re: MMS stopped working in Get Support

MMS stopped working

charanth1822 — Sat, 10 Feb 2024 01:42:46 GMT

In the last couple of days both my wife and I have stopped being able to receive/send mms messages, while getting an notification error every little bit at random intervals. We are both with Public Mobile using different phones. We didn't change any settings. We've checked for updates & tried different apps to get the messages, these have not worked. Yes we've repowered the phones as well.

Re: MMS stopped working

hairbag1 — Sat, 10 Feb 2024 00:13:09 GMT

@charanth1822

do you have Data turned On in settings ?

Re: MMS stopped working

charanth1822 — Sat, 10 Feb 2024 00:21:33 GMT

yes, and we haven't used all of it up either.

Re: MMS stopped working

hairbag1 — Sat, 10 Feb 2024 00:25:06 GMT

@charanth1822

could it be a local network issue ? If you go to a different part of town, do you get same results ?

Re: MMS stopped working

iamthird — Sat, 10 Feb 2024 00:26:49 GMT

I am experiencing the same issue (since Wednesday Feb 7).

Re: MMS stopped working

iamthird — Sat, 10 Feb 2024 00:27:56 GMT

Doesn't matter where I am. I've been downtown Edmonton and east side of Sherwood Park, no difference.

Re: MMS stopped working

will13am — Sat, 10 Feb 2024 00:37:36 GMT

@charanth1822 , there has been a recent update to the MMS server settings and APNs on phones can be out of date which affects MMS usage. Please check and edit/create new phone APN settings using this help article. Please also add in the APN type field, default,supl,mms. If creating a new APN, please select it as the active APN. Reboot phone. If mobile data is not affected, there is no local network issue.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: MMS stopped working

Clarence62 — Sat, 10 Feb 2024 02:32:49 GMT

I'm the same as Charanth1822. Tried everything under the sun. Yes data is on. APN settings are greyed out. Unable to edit.

Re: MMS stopped working

Nezgar — Sat, 10 Feb 2024 20:40:43 GMT

@Clarence62 wrote:
I'm the same as Charanth1822. Tried everything under the sun. Yes data is on. APN settings are greyed out. Unable to edit.

Even though the default/automatically created APN is greyed out and cannot be edited, you should still be able to create a new/additional APN. Look for the drop down menu in the top right corner of the APN screen for the option to add another with the updated settings.

Re: MMS stopped working

Ageng — Sat, 10 Feb 2024 20:49:59 GMT

Check out Public Mobile page for details about APN changes:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: MMS stopped working

Clarence62 — Sat, 10 Feb 2024 21:00:01 GMT

I don't have the option to add APN

Re: MMS stopped working

Ageng — Sat, 10 Feb 2024 21:18:01 GMT

Can you click on Public Mobile and edit any of its settings manually otherwise click "Reset to default" as someone is this thread had to do this before being able to edit or add a new APN.

Re: MMS stopped working

Ageng — Sat, 10 Feb 2024 21:19:41 GMT

What's your phone model? I've been told my wife's BlackBerry Key2 is end of life and Public Mobile's recent tweak of MMS service has rendered it just about useless for texting.

Re: MMS stopped working

Clarence62 — Sat, 10 Feb 2024 21:38:55 GMT

It's an Ulefone Armor 6E

Re: MMS stopped working

Ageng — Sat, 10 Feb 2024 22:06:05 GMT

Are you able to upgrade the Android OS? My problem is my wife's old CrackBerry is stuck on an old flavour of Android 8.1. Looks like the Ulefone is a little newer and hopefully they've posted an Android OS update that will resolve its compatibility issue with Public Mobile. I did try swapping my Telus SIM card from another phone to my Wife's CrackBerry and the Public Mobile SIM card into my IPHONE and Voila! MMS texting started working between the two phones! I guess one option is to jump ship and go with a different carrier. Appears Public Moibility has configured its MMS Service recently in such a way that this is about my only option at this point.

Re: MMS stopped working

Ageng — Sat, 10 Feb 2024 22:28:08 GMT

Re: MMS Text Issue
Thanks so much for the update.

As of February 7, 2024, TELUS will start turning down the legacy MMS proxy servers which handle MMS traffic coming from legacy devices. Legacy MMS servers have reached end of life with no vendor support.

The turndown will impact customers with legacy devices across all brands (Telus brands) including Public Mobile.

To avoid MMS service interruption, impacted customers with legacy devices are required to take specific action depending on the device they have:

Update APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220
Once APN is created, clients will have to restart the device and test.

Update device software

Android software update:

Go into Settings > System > System Updates and update to the latest version of Android available.

If previous workaround steps do not work to make MSS normally working the device upgrade will be recommended as follows>>

Device upgrade

Public Mobile customers have been directed to Mobile Klinik stores to purchase a device

Best Regards
Mario
Customer Support Agent

Re: MMS stopped working

Clarence62 — Sat, 10 Feb 2024 22:42:52 GMT

I am running Android 9 all up to date. Only bought this thing a year or two ago😬. Thank you all for your help

Re: MMS stopped working

jimdh — Sat, 10 Feb 2024 23:40:04 GMT

I can't receive MMS messages. There is always a message that says I have network errors. I wish this service would work as Public is the cheapest service going.

Re: MMS stopped working

Fenixx — Mon, 12 Feb 2024 16:43:46 GMT

My wife and I have the same issue although MMS recently worked for us. On my wife's phone, I tried reset APN using the new setting (MMS port: 8799 instead of 80) and reboot phone. It helped.

Cannot fix it on my Ulofone as I cannot change APN on it.

Re: MMS stopped working

charanth1822 — Mon, 12 Feb 2024 17:22:22 GMT

I've been from NW Calgary to SE Calgary to Okotoks to High River... doesn't work.

Internet is unaffected.