topic Re: SIM card no longer working in Get Support

SIM card no longer working

llotito12 — Mon, 27 May 2024 17:29:41 GMT

Hello,

I am in need of a new SIM card as the current one I have is no longer working. Is there any way to port my number over to an eSIM one so that I don't need to wait so long to get a new one? My phone is literally not usable at all.

Thanks,
Lucas

Re: SIM card no longer working

softech — Mon, 27 May 2024 17:39:31 GMT

@llotito12

you just need to buy a new eSIM and the system will take care of moving the number form the old sim to the new eSIM

Download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install , and follow the prompt to complete and purchase and install eSIM on your device

Re: SIM card no longer working

hTideGnow — Mon, 27 May 2024 17:39:35 GMT

hi @llotito12

no "porting" needed

just download the app and buy new esim there

or you can buy physical sim card from Telus/Koodo store near you

Re: SIM card no longer working

EB0 — Mon, 27 May 2024 17:43:45 GMT

eSIM costs $5 plus tax, you can but it from PM app.

Make sure that your phone supports eSIM before buying.

Re: SIM card no longer working

will13am — Mon, 27 May 2024 17:48:45 GMT

@llotito12 ,v are you certain that the issue is with the SIM card? They are extremely reliable unless physically damaged. You want to make sure the problem is not the SIM card by trying it on a different phone.

Re: SIM card no longer working

BKNS27 — Mon, 27 May 2024 20:25:17 GMT

@llotito12

There are 2 reasons why your SIM is not working:

- there maybe an outage in your area so check the outage map.

- you stopped payment for longer than 90 days and your account will be closed, SIM will not work anymore and you lost your number

First check the outage map:

https://istheservicedowncanada.com/status/telus/map

By switching to eSIM, if there is an outage. The eSIM will not work either.

If there are no outages and you kept up with monthly payments. Contact a CS_Agent to investigate.