topic Re: [Solved] Text Message Issues for Recently Ported Numbers in Get Support

Number transfer

Baje66 — Mon, 27 May 2024 17:19:18 GMT

Is it possible to have my number transferred to another provider?

Re: [Solved] Text Message Issues for Recently Ported Numbers

Baje66 — Mon, 27 May 2024 15:35:34 GMT

I am trying to transfer my number to another provider but I have not received any text message.

Re: [Solved] Text Message Issues for Recently Ported Numbers

hTideGnow — Mon, 27 May 2024 15:37:42 GMT

Hi @Baje66

is your PM account active? it can receive regular sms from others? If it can, first call your new carrier to resend the activation request and check the text again

if no text after another 2 hours, check with PM support agent by ticket (not by posting here)

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

Adnan88 — Mon, 27 May 2024 15:41:48 GMT

Yes it would have to be initiated by that service provider

Re: Number transfer

Baje66 — Mon, 27 May 2024 15:44:01 GMT

It has already been initiated Friday, I have not received the text message from PM To confirm transfer

Re: Number transfer

hTideGnow — Mon, 27 May 2024 15:45:48 GMT

HI @Baje66

call your new carrier today and ask them to request it again this morning

Re: Number transfer

Adnan88 — Mon, 27 May 2024 15:46:34 GMT

Odd. Look to see if was submitted by the service provider. If so then unfortunately you have to submit a ticket to CS_Agent