topic How to chat with a customer support agent in Get Support

How to chat with a customer support agent

Lilly6 — Mon, 27 May 2024 14:18:14 GMT

Re: How to chat with a customer support agent

Sansan — Mon, 27 May 2024 14:24:01 GMT

@Lilly6 use the chatbot to send a ticket for someone to get back to you or the link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: How to chat with a customer support agent

hairbag1 — Mon, 27 May 2024 14:43:30 GMT

@Lilly6

Public Mobile doesn't have a traditional call center for customer support. Your first option is to post your question here in the PM Community Forum made up with customers such as you and I. We can usually help with most of your questions, faster than any call center off-shore. If we can't help, we'll direct you to use the chatbot. I suggest you start by letting us know what your question is and we can help right away, 24/7.

Re: How to chat with a customer support agent

Yummy — Mon, 27 May 2024 15:22:58 GMT

ONLY way to communicate with PM employees is through Ticket.
It could be sending them direct mail but ticket is preferable.

No phone nor live chat with PM.