topic Re: Add on US talk, text and data in Get Support

Add on US talk, text and data

Selinak — Mon, 27 May 2024 03:11:54 GMT

Talk and text not work because it is setup -1 available for talk and text. Usage is 0.

Re: Add on US talk, text and data

Dunkman — Mon, 27 May 2024 03:32:16 GMT

@Selinak

More details would be helpful.

Does data work fine?

Which model phone?

Some basic troubleshooting advice: Reboot phone. Network reset of phone (this will erase your saved Wifi passwords)

Try to manually select either T mobile or AT&T carriers.

Here is some more additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: Add on US talk, text and data

Phil_Adelphus — Mon, 27 May 2024 10:13:34 GMT

@Selinak When did you purchase it, the add on only lasts 15 days from time of purchase.

Re: Add on US talk, text and data

Selinak — Mon, 27 May 2024 10:57:36 GMT

Purchased 3 days ago, Adds on talk, text and data. All setup -1 available with 0 usage. They fixed data but forgot talk and text. How to get my refund because i am going back to Canada tomatoes?

Re: Add on US talk, text and data

Selinak — Mon, 27 May 2024 10:58:08 GMT

urchased 3 days ago, Adds on talk, text and data. All setup -1 available with 0 usage. They fixed data but forgot talk and text. How to get my refund because i am going back to Canada tomatoes?

Re: Add on US talk, text and data

Phil_Adelphus — Mon, 27 May 2024 11:13:55 GMT

@Selinak Perhaps you have a non-VoLTE phone although texting should still work even so. If the phone is non-VoLTE the only way for voice calls to work is if you can connect to T-Mobile's 2G network where it is still available. You can ask for a refund by submitting a ticket at the chat icon bottom right of this page.