topic Re: problem regarding number transfer in Get Support

problem regarding number transfer

yag193 — Mon, 27 May 2024 02:02:54 GMT

I just made my purchase and transferred my number from my previous cell provider to public

I can make phone call, but cannot receive any phone call. Please help

Re: problem regarding number transfer

slusagm — Sun, 26 May 2024 23:49:55 GMT

@yag193

what you experience now is normal until your port is done

you got a text from your previous cell provider and you reply yes to authroize the port? if you didn't, the port stuck

there isa Posting assitance team you can call and get help I cannot post the number here, but I can send the number to your community inbox. You can call the team and ask them to help

Re: problem regarding number transfer

yag193 — Sun, 26 May 2024 23:51:36 GMT

I have already authorized number transfer through text message. I can make phone calls from my previous number, but cannot receive phone call

Re: problem regarding number transfer

Dunkman — Sun, 26 May 2024 23:52:46 GMT

@yag193

How long has it been since you ported? It can take a couple of hours for the port to be completed. If more than a couple of hours, then contact the Telus porting team as described in previous post.

Re: problem regarding number transfer

yag193 — Sun, 26 May 2024 23:54:07 GMT

Ok, I will wait a few hours longer. thanks

Re: problem regarding number transfer

slusagm — Sun, 26 May 2024 23:54:55 GMT

@yag193

how long did you reply ?. and you reboot your phone?

After you replied, you have to keep reboot your phone until it recevies calls.

but you can still call the porting assitance team and ask if they see your authroization to port

Re: problem regarding number transfer

Tarvis — Sun, 26 May 2024 23:58:30 GMT

I had the same issue and even after calling my old provider to make sure the transfer was successful. It took around 2 hours I total and then everything worked normal. I would just wait a little longer and if not then open a ticket after

Re: problem regarding number transfer

yag193 — Mon, 27 May 2024 00:05:08 GMT

thanks all, problem solved, about 20 to 30 minutes after I transferred my number