topic Re: Unable to update my payment method in Get Support

Unable to update my payment method

Ajda — Sun, 26 May 2024 21:39:56 GMT

I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of bypassing the useless 2FA ..never mind the nonfunctional website.

Re: Unable to update my payment method

hTideGnow — Sun, 26 May 2024 21:06:16 GMT

@Ajda

to bypass 2F sms, click Didn't receive code and then pick email

and if you need to pay first so you have the service or to buy add-on, buy voucher from Shoppers Drug Mart and load using *611

Re: Unable to update my payment method

Chalupa_Batman — Sun, 26 May 2024 21:20:26 GMT

Hello @Ajda

Did you know if you click on Didn't Get Code, there is an option there to send to your email?

If you're still having issues, please create a ticket to update your credit card.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Unable to update my payment method

BKNS27 — Sun, 26 May 2024 21:56:16 GMT

@Ajda

Nowadays, what secure website doesn’t use the 2FA code to get into our account.

With all the hacking out there. I am in support of the 2 FA code verification.

Anyway, try login on the PM app then Update Card Information.

Re: Unable to update my payment method

Ajda — Sun, 26 May 2024 23:34:49 GMT

..right, what part of traveling/not in Ca was unclear?
Drug Mart purchases are tied to 2FA as is logging in my MP acc.

Re: Unable to update my payment method

Chalupa_Batman — Mon, 27 May 2024 00:22:28 GMT

@Ajda wrote:
..right, what part of traveling/not in Ca was unclear?
Drug Mart purchases are tied to 2FA as is logging in my MP acc.

Hi @Ajda Yes, you mentioned you were traveling. Hence the reason why I said to create a ticket for a CS Agent to reach out to you to resolve it....