topic Re: Can't send photos via text in Get Support

Can't send photos via text

DC7 — Fri, 09 Feb 2024 18:22:05 GMT

Hi. I've done all the troubleshooting I can, following an article about 7 steps. Turned on things, navigated APN, SIM, etc. Still can't send photos via text, but I can send regular text just fine. I hit the "resend" option but still no go. What is happening?

Re: Can't send photos via text

Handy1 — Fri, 09 Feb 2024 11:50:21 GMT

@DC7 .do you have cellular dat turned on in phone settings ? And do you have fat left in your plan ?

Re: Can't send photos via text

Phil_Adelphus — Fri, 09 Feb 2024 11:54:17 GMT

@DC7 Do you mean texts via MMS, which needs cellular data turned on as @Handy1 noted (doesn't work over wifi), or are you using something like iMessage on iPhone, or RCS on Android? If MMS hafe you checked that it is enabled in settings? What phone do you have?

Re: Can't send photos via text

DC7 — Fri, 09 Feb 2024 17:36:45 GMT

Yes. I have the mobile data turned on and I have more than 40 GB left for this month.

Re: Can't send photos via text

DC7 — Fri, 09 Feb 2024 17:38:44 GMT

I use OnePlus 11. I have turned on everything I can locate in settings. The Mobile data, the network. I checked all the inputs of the SIM card's APN matches what was listed in one of Public Mobile's posts. It's still not working. The photos won't send, only text messages.

Re: Can't send photos via text

Handy1 — Fri, 09 Feb 2024 18:06:55 GMT

@DC7 You don’t have a data limiter set on your phone by any chance do ya ? If still no luck vet support to investigate the issue for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't send photos via text

DC7 — Fri, 09 Feb 2024 19:25:55 GMT

I'm afraid I don't. Thank you for the suggestion.
I was struggling to submit a ticket after doing everything the AI chatbox told me to do to get the link working.... I just sent a direct message to the customer service agents, but apologized for not going through their normal channels.

Re: Can't send photos via text

AdamI12 — Sun, 26 May 2024 05:33:11 GMT

Same phone, same problem sending pictures via Google messages app.

Re: Can't send photos via text

Phil_Adelphus — Sun, 26 May 2024 10:09:59 GMT

@AdamI12 Have you looked at the APN settings as explained here

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Note that several people have commented that the SP.MB.COM line needs to be in all caps for OnePlus.

Re: Can't send photos via text

AdamI12 — Sun, 26 May 2024 17:37:25 GMT

Yes, all the APN setting look good:

I can send some pictures to some people periodically, but more often than not I get the Trouble sending. Retying. Check options error message

Re: Can't send photos via text

Phil_Adelphus — Sun, 26 May 2024 18:13:07 GMT

@AdamI12 Some people have run into RCS issues, I think it might have been since an Android/Google Messages update. Have you tried a different messaging app, like Textra for example?

Re: Can't send photos via text

DC7 — Mon, 27 May 2024 08:17:03 GMT

I have already tried a different text messaging app and it didn't work. This was after I had already reset my phone back to factory settings. I don't know where or what the issue is.

(CC: @AdamI12 )

Re: Can't send photos via text

AdamI12 — Mon, 27 May 2024 16:24:22 GMT

just installed Textra and it also fails to send pictures:
Error during send. Please try again.

Re: Can't send photos via text

Phil_Adelphus — Mon, 27 May 2024 20:48:08 GMT

@AdamI12 There's another idea posted today here

https://productioncommunity.publicmobile.ca/t5/Get-Support/MMS-stopped-working/td-p/1140551

Re: Can't send photos via text

DC7 — Tue, 28 May 2024 06:55:25 GMT

Thanks, Phil.

Tried again, being mindful of caps, and it works. I can send photos via text.

Let's hope this issue doesn't crop up again in a couple of months.