topic Re: I cant login to my account and I need to update my credit card info in Get Support

I cant login to my account and I need to update my credit card info

Displeased29 — Sun, 26 May 2024 03:06:22 GMT

Re: I cant login to my account and I need to update my credit card info

Chalupa_Batman — Sun, 26 May 2024 03:08:43 GMT

Try logging into your account via the PM app. Then you can update your credit card there. If you're still having problems, you can create a ticket for help

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: I cant login to my account and I need to update my credit card info

softech — Sun, 26 May 2024 03:08:54 GMT

@Displeased29

was it a password issue or username? did you try Forgot password or Forgot username links there?

if that does not work, please Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there