topic Re: Can't access text or code in Get Support

Can't access text or code

Sweetp131 — Sun, 26 May 2024 01:20:37 GMT

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

Re: Can't access text or code

Chalupa_Batman — Sun, 26 May 2024 01:22:43 GMT

Please click on Didn't Get Code? And there should be a email option to send.

Re: Can't access text or code

BKNS27 — Sun, 26 May 2024 01:26:23 GMT

@Sweetp131

Just click on Resend Code/Didn’t Receive Code then you have the option to send the 2FA code by email.

Re: Can't access text or code

Sweetp131 — Sun, 26 May 2024 01:28:24 GMT

It is still leading me in circles. I can do the code to email, however even after providing the right code it sends me back to the Ever Safe, with no option to change to email over text so I can't get in.

Re: Can't access text or code

Sweetp131 — Sun, 26 May 2024 01:30:01 GMT

see the above

Re: Can't access text or code

Chalupa_Batman — Sun, 26 May 2024 02:13:53 GMT

Click on Confirm for full access.

If you are still having issues, go into your settings, applications, find the PM app and clear the cache. Then log back in and see if that fixes it and let's you move on to the next round.

Re: Can't access text or code

Sweetp131 — Sun, 26 May 2024 04:45:46 GMT

Clearing cache did not work. Still leads to this page, tried through community account and there is still no option for EverSafe to change to email for my 2FA. Worried that Bell will not cancel as they've asked me to verify my cancelation as well by text.

Re: Can't access text or code

Phil_Adelphus — Sun, 26 May 2024 10:17:35 GMT

@Sweetp131 If still not working submit a ticket with customer service at the chat icon bottom right of this page.

Re: Can't access text or code

Damseldunbar — Mon, 26 May 2025 16:59:12 GMT

Did you ever figure this out?

Re: Can't access text or code

hTideGnow — Mon, 26 May 2025 17:06:04 GMT

hi @Damseldunbar

every case can be unique. can you explain what error you got?

you cannot receive PM's 2FA so you cannot login My Account? Did you just setup PM account? your service work and just cannot login? Or you cannot login to complete the activation?