topic Re: Porting out away from Public in Get Support

Porting out away from Public

Fraser_1985 — Sat, 25 May 2024 22:45:12 GMT

Why does Public not reply to new carriers porting requests? Has timed out 90 minutes twice now… without me ever getting a text from Public

Re: Porting out away from Public

fixin1 — Sat, 25 May 2024 22:47:45 GMT

@Fraser_1985 - You may want to ask CS_Agent for help:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article! ⚠️

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Porting out away from Public

Dunkman — Sat, 25 May 2024 23:17:48 GMT

@Fraser_1985

Is your Public mobile account active? Need an active account to port out.

If active, then need to contact CSA as described above.

Re: Porting out away from Public

Fraser_1985 — Sat, 25 May 2024 23:20:16 GMT

Already done and its active yes, which seems to be the problem.

Re: Porting out away from Public

Chalupa_Batman — Sat, 25 May 2024 23:40:40 GMT

This seems to be a common occurrence with Public Mobile. I've heard a few times over the last few weeks.

You can of course create a ticket to resolve this. Or you can get your new service provider to contact Public Mobile as they have ways to do so.

Re: Porting out away from Public

BKNS27 — Sun, 26 May 2024 00:31:17 GMT

@Fraser_1985

To successfully port out of PM. You will need to do the following:

- PM account is active

- Use your PM account number rather than your IMEI of the phone

- You new carrier must contact PM during the activation on their network

- Leave your PM SIM in your phone and reply with YES to the text from PM confirming you are porting over to the new carrier within the 90 minute window

- If you missed the 90 minute window, your new carrier will need to contact PM again to resend the text again.