topic Re: I can't send send MMS in Get Support

I can't send send MMS

Yossy107 — Sun, 26 May 2024 00:29:04 GMT

I have a OnePlus 11 phone and for the last 30 days, I haven't been able to send MMS or RCS messages through my Messages app. Is there a way to fix it?

Re: I can't send send MMS

fixin1 — Sat, 25 May 2024 22:11:45 GMT

@Yossy107 - You may need a new APN as most one plus customers here at Public Mobile need the new MMS APN:

Pasted from here: https://publicmobile.ca/en/ab/get-help/articles/set-up-data-on-an-android-phone

Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
Check that your device is compatible on our network; for more information check out this article
To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.

Next, check your APN settings (Android Phones Only):

Open your phone’s settings and tap:

Access Point Names
New APN settings

Verify the following field match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings

Re: I can't send send MMS

softech — Sat, 25 May 2024 22:17:33 GMT

@Yossy107

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: I can't send send MMS

BKNS27 — Sun, 26 May 2024 00:38:33 GMT

@Yossy107

Along with checking the APN. Check to see if Cellular data is enabled.

Re: I can't send send MMS

Yossy107 — Tue, 28 May 2024 21:13:52 GMT

Thank you SO SO MUCH!!!

It worked!!!