topic Re: the system is just pathetic in Get Support

the system is just pathetic

Paolo1298 — Sat, 25 May 2024 20:45:35 GMT

been trying to pay my bill since yesterday and system won't let me,

my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happen

to receive 30 on public mobile....

Re: the system is just pathetic

Paolo1298 — Sat, 25 May 2024 20:59:55 GMT

thanks for your input on this issue of mine... if you don't mind me asking, how you open a ticket?

have never done this before nor ever had a problem with PM.

Re: the system is just pathetic

Dunkman — Sat, 25 May 2024 21:06:26 GMT

@Paolo1298

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

To open a ticket, click on chat icon on right lower corner of website and follow prompts to submit ticket.