topic Re: $19 monthly plan for existing clients- Is it only for 3 months? in Get Support

$19 monthly plan for existing clients- Is it only for 3 months?

Yesmil8 — Sat, 25 May 2024 19:00:32 GMT

Hello,

I am a bit confused with the new changes on rewards programs and all that jazz. Now, I changed my $25/month plan to the promotional $19/month for existing clients. Somewhere here I read that $19/month will last for only 3 months and the go to $21/month. Is that correct?

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Chalupa_Batman — Sat, 25 May 2024 19:17:40 GMT

Hey @Yesmil8

No. That's not correct. When they are talking about the 3 months, they mean it's a 90 day service. So you're paying 90 days at a time. Every 90 days the fees will come out of your account/credit card.

And with the new point system, I haven't even looked at it cause I could care less at this moment. I'm waiting to hear back from the CCTS about my loss of earned legacy rewards. 🙂

Update. Picture added.

As you can see by this picture. $21 every 30 days or $19 every 30 days x 3 which is 90 days subscription.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Rastin — Sat, 25 May 2024 19:15:58 GMT

I believe that you are confusing the plan for new customers with the one for old. The one for old is 19 and 1 gig every 30days and doesn't change.

The one for new customers is 21 for 3gig for 30 days or 57 for 90 days the equivalent of 19 every 30days but payed all up front.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Yesmil8 — Sat, 25 May 2024 19:26:12 GMT

Hello. Thank you for the feedback. Yes, I was getting confused. While I was awaiting for an answer here, I was browsing the community board and found clarification under this topic title: " PM's New $19 Plan: A Step in the Right Direction for Loyalty Customers"

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Yesmil8 — Sat, 25 May 2024 19:27:39 GMT

Thank you. @Rastin clarified my concern and confusion 🙂

Re: $19 monthly plan for existing clients- Is it only for 3 months?

mikec4 — Sun, 26 May 2024 21:00:35 GMT

is it possible for an existing customer to get in on this NEW plan with 3G data. for $19/month on the 3 month cycle. or must i go to a different cell company.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

hTideGnow — Sun, 26 May 2024 21:08:38 GMT

hi @mikec4 for that $21/month but $19/month for 90 days option, it is a new activation only plan

but some got text from PM to. invite them to change to that. Check with support agent and see if they can give you that plan

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Chachaba — Tue, 28 May 2024 19:33:23 GMT

Hi we got the same plan ($25/month)and would like to switch to $19. Where do you find out :

$19/month will last for only 3 months and the go to $21/month?
I couldn’t find it on the plan description.

Thank you.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

mikec4 — Tue, 28 May 2024 19:42:40 GMT

It's a 90 day plan for $57. That works out to $19 / month. I moved up from the $15 plan.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Chachaba — Tue, 28 May 2024 19:51:59 GMT

Hi this is what I confused as well.
hope there’s anyone can answer our questions.

Re: $19 monthly plan for existing clients- Is it only for 3 months?

hTideGnow — Tue, 28 May 2024 19:53:02 GMT

HI @Chachaba

if you are existing subscriber, the only $19 plan you get is the 30 days one for 1GB. You don't get the the other $19 90-day plan if you are existing customer

Re: $19 monthly plan for existing clients- Is it only for 3 months?

Lorie-AnnMartin — Sat, 05 Apr 2025 23:32:35 GMT

Unfortunately, I bought a mex can plan for $35 while i went on vacation so I could continue to talk to my aging and declining elderly mother while I was out of the country. I only needed it for 3 weeks. When I went to change my subscription back to my basic $19 a month it is not offered and I cannot get this subscription. I feel cheated and deceived by public mobile and have spent the last two hours trying to reactivate my original plan. Does anyone know how i can get back to my original $19 a month plan. I barely use my cell phone here in canada due to living remotely and not having good cell reception. I use it for texting only when connected to wifi. please help