topic Re: Billing problem in Get Support

Billing problem

Sandy2135 — Sat, 25 May 2024 17:00:08 GMT

My account ###-###-#### got billed 17$ monthly instead of the usual 12$ per month . What is happening?

i am and old customer and not pleased with the situation

i did not authorize the change of plan. I am awaiting your reply

Re: Billing problem

softech — Sat, 25 May 2024 16:59:45 GMT

@Sandy2135

you might have missed the announcement back in March regarding the change of rewards system

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Billing problem

eddieO — Sat, 25 May 2024 17:02:17 GMT

Hi @Sandy2135 , this is a public forum so you should not include any personal information like phone numbers etc. To edit your post click on the little "v" circle that is located on the top right corner of your message.

Re: Billing problem

Sandy2135 — Sat, 25 May 2024 17:15:50 GMT

Will look into competitors like Fizz. Not happy with the situation from 12$ to 17$ is a big jump monthly.

Re: Billing problem

computergeek541 — Sat, 25 May 2024 17:31:19 GMT

Re: Billing problem

Boki — Sat, 25 May 2024 22:45:36 GMT

@Sandy2135 wrote:
Will look into competitors like Fizz. Not happy with the situation from 12$ to 17$ is a big jump monthly.

Fizz???? No data, unlimited calls/sms, no voice mail for $21??? No sense.

At PM for $21 you get 3GB, vmail, unlimited calls/sms plus $1.05 in points every 30 days.
Not to mention $15 plan for new customers...
Am I missing something...????