topic Re: Esim purchase failure in Get Support

Esim purchase failure

JanPV2 — Sat, 25 May 2024 18:08:36 GMT

On my iphone mini I am attempting to buy an esim card. Everything works fine until I want to “pay and install” up comes a warning screen that tells me I cannot transfer this esim to another phone. That is fine but the waring message obscures the pay and install button. I cannot scroll up and uncover the button and thus I am stuck. Better testing of the software would be appreciated….

Re: Esim purchase failure

Neil11 — Sat, 25 May 2024 16:08:25 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim purchase failure

Phil_Adelphus — Sat, 25 May 2024 16:30:34 GMT

@JanPV2 Have you tried turning the device from portrait mode to landscape? Sometimes that can change the layout and reveal a button.

Re: Esim purchase failure

softech — Sat, 25 May 2024 16:30:44 GMT

@JanPV2 try uninstall the app, reboot phone and reinstall the app

Re: Esim purchase failure

JanPV2 — Sat, 25 May 2024 16:36:40 GMT

That would be nice but the app does not allow landscape mode, I have tried before.

Re: Esim purchase failure

Phil_Adelphus — Sat, 25 May 2024 16:41:04 GMT

@JanPV2 Must be a phone thing then because it does re-orient on my iPad.

Re: Esim purchase failure

JanPV2 — Sat, 25 May 2024 17:00:41 GMT

No that does not work. Tried it. I also tried to add $5.00 to my account and pay from available funds. Up comes a different message “pay from available funds” but same problem exists. The “pay and install” button remains hidden.